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RETURN POLICY

 

We ship our products out in accordance with FedEx Ground packing standards to ensure your products will arrive in a safe manner.  90% or more of our products contain wheels & tires so we typically ship our wheels out using layers of foam & at least two layers of card-board machine ban-strapped and taped for a safe trip 50-miles away or 5,000 miles away.  We DO ship world-wide so shipping from California to Canada or Dubai is no problem, please ask for a shipping quote, you will be surprised that in some areas we can get you your wheels in 2-3 days at sometimes 1/2 of over the counter rates.  Some locations there may not be a shipping discount but that is out our control.

Our shipping policy is as follows:  ALL WHEELS WHICH ARE CUSTOMIZED ARE NOT AUTHORIZED FOR RETURN. WHEELS WHICH ARE USED OR HAVE BEEN WORKED-ON OR MOUNTED CAN NOT BE RETURNED, IT IS YOUR RESPONSIBILITY TO INSPECT YOUR ORDER BEFORE MOUNTING THE WHEELS ON YOUR PORSCHE. WITHIN 24-HOURS AFTER THEY ARE SIGNED FOR BY YOU OR YOUR PARTY ACCEPTING THE ORDER, ALL DAMAGE CLAIMS MUST BE REPORTED PRIOR TO ANY OF THE WHEELS BEING MOUNTED PERIOD. WHEEL MOUNTING, BALANCING & TPMS INSTALLATION IS A FREE SERVICE WE INCLUDE IF YOU PURCHASE THESE ITEMS FROM US, WE ARE NOT RESPONSIBLE FOR WHEEL WEIGHTS SHOULD THEY COME LOOSE DURING SHIPPING AS THIS IS A FREE SERVICE AND WE ARE NOT INCLUDING IT AS A CHARGE BUT AS A FREE SERVICE. WHEELS DELIVERED TO 3RD PARTY COMPANIES OR SHOPS ARE *** REQUIRED *** TO INSPECT THE WHEELS *** BEFORE *** THE CURRIER LEAVES. If the receiver does not inspect the wheels prior to the carrier leaving it will then be the liability of the receiving party to remedy any damage claims with their customer. Buyer understands by authorizing delivery to a third-party business or shop that they release EGWHEELS of any and all shipping damages or discrepancies accordingly unless wheels are inspected prior to the shipper (delivery person leaves). Buyer also understands that if the 3rd party receiver does not follow receiving guidelines that no claims will be honored.  If the 3rd party does not follow protocol or guidelines listed, then EGWHEELS will assist you the buyer as best as we can to file a damage claim, but you will not receive a refund or replacement for damages until your claim is paid for by FedEx "if FedEx honors the claim".  We are not responsible for cost associated with installing TPS (Tire pressure Sensors). If your vehicle requires tire sensors you can purchase them from us and we'll install them for you or you can remove them from your wheels and deliver them to us, so we can install them for you. You must let us know about sensors before your tires are mounted for this free installation service. It is your obligation to inform us if your vehicle comes with these sensors, if you are uncertain please call us first and we can assist you in making that determination.

 

WARRANTY & BUYERS POLICY
We will warranty your purchase for a period of one year (unless specified differently on our site) from the original purchaser, you must retain your original receipt. Your warranty will cover workmanship of the wheel finishing, we will need to approve any return/replacement at our digression as we will not warranty abused or items which are not cared for properly, we DO NOT offer road hazard insurance. We have the right to replace or repair your items if your item falls within a warranty for workmanship of finishing. We are not responsible for any shipping cost associated for warranty replacement items. You are responsible for return shipping and you will need to obtain an RMA prior to shipping your item back to us, failure to do so may cause us to "return your item to sender" without inspection or an automatic 20% restocking fee. Warranty items must be return prior to being replaced. EGWHEELS and its affiliates are not responsible for any mounting, balancing, installation or labor fees associate with the installation of wheels, tires, sensors, caps, lugs or spacers or any accessory which may be required, replaced or otherwise necessary to replace.

Fitment: EGWHEELS has been outfitting Porsche cars for over 14-years and documents in-shop installations for various years and models, we make fitment recommendations from our physical experience and knowledge. We will make a good-faith effort to ensure you'll have the proper fit, off-sets, tire selection, we use our best judgment in getting you exactly what you'll need right the first time, on rare occasions spacers may need to be used to push wheels to the best location so they are not in contact with hubs, struts, control arms and brake calipers, if this is the case we will work with you to ensure you get what you need for your install, the use of spacers is not an excuse for return. We will work with you on getting the best fit to your liking, and we do offer discounts on spacers or bolt kits if required or requested during the sale so don't forget to ask us for assistance.  YES, Porsche does use and has been using spacers on their vehicles for over 4-decades, we will only supply you spacers if needed which are made specific for Porsche center bore and bolt patterns.

WE CANNOT ACCEPT USED WHEELS FOR RETURN, IF YOUR WHEELS ARE AUTHORIZED FOR RETURN YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES AND A REASONABLE RESTOCKING FEE OF 10-25% (Depending on the circumstances, sometimes we will waive all of the restocking fees)  OF THE TOTAL COST OF THE RETURN. BY PURCHASING YOU AGREE TO THESE TERMS AND CONDITIONS.

 

DAMAGE CLAIMS
Although rare, we must face the facts that in shipping there is room for human error along the way, the Administrative Support Staff will work to assist you in order to help you through the claims process. IF YOUR WHEELS OR ACCESSORIES ARRIVED DAMAGED DO NOT ATTEMPT TO INSTALL THEM, CONTACT US RIGHT AWAY, ONCE YOUR WHEELS OR ACCESSORIES ARE INSTALLED THEY ARE CONSIDERED USED AND WE CANNOT HONOR YOUR CLAIM ACCORDING TO FEDEX RULES. DO NOT INSTALL YOUR WHEELS OR ACCESSORIES IF THEY ARE DAMAGED, ONCE YOU HAVE INSTALLED YOUR ITEMS THEY CANNOT BE RETURNED. We must follow the claims procedure outlined by any carrier, all require that the damaged item(s) be picked up for inspection, during this time we cannot replace items, we need to wait for instructions from the shipper's claims representative. This is rare, and we will work quickly in order to expedite all handling involving any sort of damages reported by the carrier.  If you do purse the claims process and the wheels are inspected by FedEx and they are deemed "used" because they were installed, they DO have the right to return your order back to you and deny the claim.  

Tires once mounted are considered used and cannot be returned for credit, this includes tires mounted here or elsewhere. Once tires are mounted here even if they have not been shipped cannot be returned for credit. Please be certain of your selection before placing your order. We will move as quickly as possible to put the order together sometimes it is only a matter of minutes from the time your place your order to the time we mount the tires, we reserve the right to charge a re-stocking fee from 15-35% of the total charge of the order in addition to any shipping charges endured during the entire transaction and in return of products.

 

DAMAGE CLAIMS CARE & CUSTOMER RESPONSIBILITY
If there is a damage claim to report we need to first follow the claims procedure before a replacement can be issued. Do not destroy the original boxes or package materials, the all claims will be denied if they are not available for inspection by our shipper or are not available for the shipper to pick-up. You do have the option to having us ship out a replacement first but will have a second invoice created before any replacements are shipped, a credit will be issued back to you once your damage claim is picked up and returned and approved after inspection. Credit Card companies will only honor charges on authorized purchases in most instances and not for wheels either denied or returned so this is why we must follow these guide lines. We encourage you to contact us for damage claims both in writing (E-mail) and by calling so you have proof of your communication. All warranties are void on modified or damaged wheels. Damage claims which are shipped to a 3rd party location such as a shop bare the responsibility of inspecting the wheels BEFORE the driver leaves their location, please instruct your shop to inspect the wheels BEFORE the driver leaves. The reason behind this is we have had wheels stacked on-top of each other or in such ways that they were damaged during the handling at the shop before our customer even had a chance to have them installed. So, all claims must be handled in this order.  

ONCE DAMAGE IS NOTED WE MUST RECEIVE PHOTOS OF ALL DAMAGED ITEMS, ONE PHOTO OF THE COMPLETE WHEEL, ONE PHOTO OF THE MOUNTING AREAS BOTH FRONT AND BACK AND OF ALL PACKING MATERIALS.  IF YOU DO NOT RETAIN THE ORIGINAL PACKING MATERIALS YOUR CLAIM WILL BE DENIED BY THE SHIPPING AND WE CANNOT ASSIST FURTHER SO IT IS EXTREMELY IMPORTANT TO INSPECT YOUR WHEELS BEFORE THROWING AWAY THE ORIGINAL PACKING MATERIALS.

 

CENTER CAP POLICY
All center caps which are included with your purchase are not warrantied in any way. These items are given to us in most cases by our distributor or manufacture free of charge and are not sold but also passed to our customers free of charge. Center caps can fade over time or can lose color due to weather, washing chemicals or other natural elements. If you need replacement caps we in most cases can offer replacements but they will need to be paid for. Thank you for your understanding. In some rare cases center caps may not fit 100% as cap can age, be slightly different in size, most of the time this happens with plastic center caps. In these cases, center caps may need to be slightly modified, we will be happy to assist you in the modification of your caps if this happens. We work without suppliers to ensure that most of our wheels can accept factory center caps with little to no modifications, please be aware that some modifications on the rear side of your center caps may be required in order to fit snug.